Shipping policy
Shipping Policy – Active Reality
Last Updated: October 12, 2026
At Active Reality, we are committed to delivering high-quality sportswear and sports equipment to our customers worldwide. We carefully prepare and ship every order to ensure your products arrive safely and on time.
1. Order Processing
All orders are processed after confirmation and verification of the order details. Processing times may vary depending on product availability, order quantity, and customization requirements.
For customized products and bulk orders, additional processing time may be required.
2. Shipping & Delivery Time
Our estimated delivery timeframe is 10 business days from the date your order is processed and dispatched, depending on your location and shipping method.
Please note that the total delivery time may take approximately 14–16 calendar days, including order processing, weekends, and public holidays.
Delivery times are estimates and may vary due to customs clearance, courier delays, weather conditions, or other circumstances beyond our control.
3. International Shipping
Active Reality aims to serve customers worldwide. International shipping availability and delivery times may vary depending on the destination country.
International customers may be responsible for any applicable customs duties, import taxes, or other fees charged by their local authorities.
4. Shipping Costs
Shipping is free worldwide on all orders. There are no shipping charges at checkout.
5. Order Tracking
Where tracking is available, tracking details will be shared with customers after their orders have been dispatched. Please allow some time for tracking information to become active.
6. Delayed or Lost Shipments
Although we work to ensure timely delivery, unexpected delays may occur during transit. If your order has not arrived within the estimated delivery period, please contact our support team so we can assist you.
7. Incorrect Shipping Information
Customers are responsible for providing accurate shipping addresses and contact details when placing an order. Active Reality cannot guarantee successful delivery if incorrect or incomplete information is provided.
Please contact us as soon as possible if you need to correct your shipping details before your order is dispatched.
8. Contact Us
If you have any questions about our shipping policy or the status of your order, please contact us.
Brand: Active Reality
Website: https://activereality.store
Email: active.reality1968@gmail.com
Thank you for choosing Active Reality. We appreciate your trust in our products and services.